Lupe

v2webcompleted
Started
23 Sept, 23:24:03 UTC
Duration
2m 05s
Ended because
participant_disconnected
Room
test-060829c8-mueqc1hm
From
—
To
—
Outcome
—
Turns
7 caller · 7 agent
Interrupted
0
Latency avg
4269 ms
Latency max
4269 ms
Model usage
google/gemini-3.5-flash: 10333 in / 165 out · cartesia/sonic-3: 52s · deepgram/nova-3: 122s

Transcript

  1. Lupe23 Sept, 23:24:05 UTC

    Thanks for calling Goldman Stanley, this is Lupe from the account resolution team. Who am I speaking with?

    model 0 ms · voice 649 ms · total 649 ms
  2. Caller23 Sept, 23:24:11 UTCturn detected in 606 ms

    This is Marcus Bell.

  3. Lupe23 Sept, 23:24:14 UTC

    Thank you. How would you like me to address you?

    model 0 ms · voice 289 ms · total 289 ms
  4. Caller23 Sept, 23:24:18 UTCturn detected in 610 ms

    Marcus is fine.

  5. Lupe23 Sept, 23:24:22 UTC

    Thank you, Marcus. Before I can look at anything, I need to make sure it's really you. Two quick checks. What's your date of birth?

    model 0 ms · voice 297 ms · total 297 ms
  6. Caller23 Sept, 23:24:32 UTCturn detected in 600 ms

    March twelfth nineteen eighty four.

  7. Lupe23 Sept, 23:24:37 UTC

    Thank you. And the last four digits of your social security number?

    model 0 ms · voice 282 ms · total 282 ms
  8. Caller23 Sept, 23:24:42 UTCturn detected in 674 ms

    Four four seven one.

  9. Lupe23 Sept, 23:24:48 UTC

    Thanks, Marcus. That is all confirmed. Give me a second, I'm pulling that up.

    model 1167 ms · voice 278 ms · total 4269 ms
  10. Lupe23 Sept, 23:24:55 UTC

    Thank you. One thing I have to say word for word before we go on: This is an attempt to collect a debt, and any information obtained will be used for that purpose. This call may be recorded.

    model 0 ms · voice 352 ms · total 352 ms
  11. Lupe23 Sept, 23:25:07 UTC

    So here's where things stand. Your Goldman Stanley Card ending in two zero one has a balance of four thousand three hundred dollars, and it's been past due since August fifteenth. Is everything okay on your end? I'd like to find something that works.

    model 0 ms · voice 297 ms · total 297 ms
  12. Caller23 Sept, 23:25:20 UTCturn detected in 585 ms

    Oh, yeah. Yeah. It's okay. I'll will pay five thousand Turkish lira all at one.

  13. Caller23 Sept, 23:25:41 UTCturn detected in 589 ms

    Are you hearing me?

  14. Caller23 Sept, 23:25:52 UTCturn detected in 2501 ms

    Hey. Are you hearing me?

Events

  1. tool_call23 Sept, 23:24:14 UTC
    {
  "name": "find_account_holder",
  "output": "",
  "handoff": false,
  "is_error": false,
  "arguments": {
    "full_name": "Marcus Bell",
    "account_reference": null
  }
}
  2. tool_call23 Sept, 23:24:22 UTC
    {
  "name": "remember_how_to_address",
  "output": "",
  "handoff": false,
  "is_error": false,
  "arguments": {
    "form_of_address": "Marcus"
  }
}
  3. tool_call23 Sept, 23:24:37 UTC
    {
  "name": "check_date_of_birth",
  "output": "",
  "handoff": false,
  "is_error": false,
  "arguments": {
    "day": 12,
    "year": 1984,
    "month": 3
  }
}
  4. tool_call23 Sept, 23:24:46 UTC
    {
  "name": "check_ssn_last_four",
  "output": "identity confirmed",
  "handoff": true,
  "is_error": false,
  "arguments": {
    "spoken_digits": "4471"
  }
}
25 state changes
  1. 23 Sept, 23:24:03 UTC · initializing → listening
  2. 23 Sept, 23:24:05 UTC · listening → speaking
  3. 23 Sept, 23:24:10 UTC · speaking → listening
  4. 23 Sept, 23:24:13 UTC · listening → thinking
  5. 23 Sept, 23:24:14 UTC · thinking → speaking
  6. 23 Sept, 23:24:18 UTC · speaking → listening
  7. 23 Sept, 23:24:20 UTC · listening → thinking
  8. 23 Sept, 23:24:22 UTC · thinking → speaking
  9. 23 Sept, 23:24:31 UTC · speaking → listening
  10. 23 Sept, 23:24:35 UTC · listening → thinking
  11. 23 Sept, 23:24:37 UTC · thinking → speaking
  12. 23 Sept, 23:24:41 UTC · speaking → listening
  13. 23 Sept, 23:24:44 UTC · listening → thinking
  14. 23 Sept, 23:24:48 UTC · thinking → speaking
  15. 23 Sept, 23:24:54 UTC · speaking → listening
  16. 23 Sept, 23:24:55 UTC · listening → speaking
  17. 23 Sept, 23:25:07 UTC · speaking → listening
  18. 23 Sept, 23:25:07 UTC · listening → speaking
  19. 23 Sept, 23:25:21 UTC · speaking → listening
  20. 23 Sept, 23:25:27 UTC · listening → thinking
  21. 23 Sept, 23:25:33 UTC · thinking → listening
  22. 23 Sept, 23:25:43 UTC · listening → thinking
  23. 23 Sept, 23:25:48 UTC · thinking → listening
  24. 23 Sept, 23:26:01 UTC · listening → thinking
  25. 23 Sept, 23:26:04 UTC · thinking → listening