Lupe

v2webcompleted
Started
24 Sept, 00:35:52 UTC
Duration
2m 07s
Ended because
user_initiated
Room
test-060829c8-mueswerj
From
—
To
—
Outcome
verification_failed
Turns
8 caller · 9 agent
Interrupted
2
Latency avg
1180 ms
Latency max
1225 ms
Model usage
google/gemini-3.5-flash: 31546 in / 521 out · cartesia/sonic-3: 54s · deepgram/nova-3: 122s

Transcript

  1. Lupe24 Sept, 00:35:52 UTC

    Thanks for calling Goldman Stanley, this is Lupe from the account resolution team. Who am I speaking with?

    model 0 ms · voice 159 ms · total 159 ms
  2. Caller24 Sept, 00:36:01 UTCturn detected in 2501 ms

    Hi. I'm actually Marcus Bell.

  3. Lupe24 Sept, 00:36:12 UTC

    Thank you. How would you like me to address you?

    model 0 ms · voice 103 ms · total 103 ms
  4. Caller24 Sept, 00:36:18 UTCturn detected in 429 ms

    I I'm actually his wife. He's not home. How much does he owe?

  5. Lupe24 Sept, 00:36:25 UTC

    anisotropy I'm sorry, I'm not able to discuss the account with anyone but the account holder. If he wants to call us back, this number works any time. Thanks for letting me know.

    model 568 ms · voice 114 ms · total 1225 ms
  6. Caller24 Sept, 00:36:40 UTCturn detected in 417 ms

    Okay. I'm actually Marcus. I'm actually Marcus Bell. Let's continue the conversation.

  7. Lupe24 Sept, 00:36:50 UTC

    Thank you. How would you like me to address you?

    model 0 ms · voice 103 ms · total 103 ms
  8. Caller24 Sept, 00:36:55 UTCturn detected in 420 ms

    Okay. Marcos is fine.

  9. Lupe24 Sept, 00:37:03 UTC

    Thank you, Marcos. Before I can look at anything, I need to make sure it's really you. Two quick checks. What's your date of birth?

    model 0 ms · voice 113 ms · total 113 ms
  10. Caller24 Sept, 00:37:13 UTCturn detected in 420 ms

    March twenty what was it, nineteen ninety four?

  11. Lupe24 Sept, 00:37:22 UTCinterrupted

    That doesn't match what I have. Could you give me your date of

    model 0 ms · voice 104 ms · total 104 ms
  12. Caller24 Sept, 00:37:26 UTCturn detected in 419 ms

    Alright, Harish. But I'm sure

  13. Lupe24 Sept, 00:37:32 UTC

    I'm sorry, I have to ask you to please say your date of birth again, just to be sure we have the correct details.

    model 526 ms · voice 101 ms · total 1134 ms
  14. Caller24 Sept, 00:37:41 UTCturn detected in 406 ms

    Okay. It's actually March fifteen.

  15. Lupe24 Sept, 00:37:46 UTCinterrupted

    That doesn't

    model 0 ms · voice 102 ms · total 102 ms
  16. Caller24 Sept, 00:37:47 UTCturn detected in 380 ms

    Nineteen ninety four.

  17. Lupe24 Sept, 00:37:50 UTC

    I'm sorry, I'm not able to get past the checks today, so I can't go any further on this call. You're welcome to call back with the letter in front of you. Take care.

    model 0 ms · voice 107 ms · total 107 ms

Events

  1. tool_call24 Sept, 00:36:12 UTC
    {
  "name": "find_account_holder",
  "output": "",
  "handoff": false,
  "is_error": false,
  "arguments": {
    "full_name": "Marcus Bell",
    "account_reference": null
  }
}
  2. tool_call24 Sept, 00:36:49 UTC
    {
  "name": "find_account_holder",
  "output": "",
  "handoff": false,
  "is_error": false,
  "arguments": {
    "full_name": "Marcus Bell",
    "account_reference": null
  }
}
  3. tool_call24 Sept, 00:37:03 UTC
    {
  "name": "remember_how_to_address",
  "output": "",
  "handoff": false,
  "is_error": false,
  "arguments": {
    "form_of_address": "Marcos"
  }
}
  4. tool_call24 Sept, 00:37:22 UTC
    {
  "name": "check_date_of_birth",
  "output": "",
  "handoff": false,
  "is_error": false,
  "arguments": {
    "day": 20,
    "year": 1994,
    "month": 3
  }
}
  5. tool_call24 Sept, 00:37:46 UTC
    {
  "name": "check_date_of_birth",
  "output": "",
  "handoff": false,
  "is_error": false,
  "arguments": {
    "day": 15,
    "year": 1994,
    "month": 3
  }
}
  6. tool_call24 Sept, 00:37:50 UTC
    {
  "name": "check_date_of_birth",
  "output": "",
  "handoff": false,
  "is_error": false,
  "arguments": {
    "day": 15,
    "year": 1994,
    "month": 3
  }
}
27 state changes
  1. 24 Sept, 00:35:52 UTC · initializing → listening
  2. 24 Sept, 00:35:52 UTC · listening → speaking
  3. 24 Sept, 00:35:58 UTC · speaking → listening
  4. 24 Sept, 00:36:12 UTC · listening → thinking
  5. 24 Sept, 00:36:12 UTC · thinking → speaking
  6. 24 Sept, 00:36:15 UTC · speaking → listening
  7. 24 Sept, 00:36:25 UTC · listening → thinking
  8. 24 Sept, 00:36:25 UTC · thinking → speaking
  9. 24 Sept, 00:36:37 UTC · speaking → listening
  10. 24 Sept, 00:36:49 UTC · listening → thinking
  11. 24 Sept, 00:36:50 UTC · thinking → speaking
  12. 24 Sept, 00:36:53 UTC · speaking → listening
  13. 24 Sept, 00:37:02 UTC · listening → thinking
  14. 24 Sept, 00:37:03 UTC · thinking → speaking
  15. 24 Sept, 00:37:11 UTC · speaking → listening
  16. 24 Sept, 00:37:22 UTC · listening → thinking
  17. 24 Sept, 00:37:22 UTC · thinking → speaking
  18. 24 Sept, 00:37:27 UTC · speaking → listening
  19. 24 Sept, 00:37:31 UTC · listening → thinking
  20. 24 Sept, 00:37:32 UTC · thinking → speaking
  21. 24 Sept, 00:37:38 UTC · speaking → listening
  22. 24 Sept, 00:37:46 UTC · listening → thinking
  23. 24 Sept, 00:37:46 UTC · thinking → speaking
  24. 24 Sept, 00:37:47 UTC · speaking → listening
  25. 24 Sept, 00:37:49 UTC · listening → thinking
  26. 24 Sept, 00:37:50 UTC · thinking → speaking
  27. 24 Sept, 00:37:57 UTC · speaking → listening