Switchboard

v1inboundcompleted
Started
23 Sept, 18:47:59 UTC
Duration
2m 24s
Ended because
participant_disconnected
Room
phone-_+905333021677_xkQ3RsVCeiUy
From
+905333021677
To
+14159085096
Outcome
—
Turns
7 caller · 4 agent
Interrupted
0
Latency avg
3684 ms
Latency max
4575 ms
Model usage
google/gemma-4-31b-it: 5637 in / 322 out · cartesia/sonic-3: 14s · deepgram/nova-3: 139s

Transcript

  1. Switchboard23 Sept, 18:48:00 UTC

    Hi, this is the callfloor switchboard. How can I help you today?

    model 0 ms · voice 687 ms · total 687 ms
  2. Caller23 Sept, 18:48:03 UTCturn detected in 1259 ms

    Hi.

  3. Caller23 Sept, 18:48:14 UTC

    How are you? What can you do for me?

  4. Switchboard23 Sept, 18:48:25 UTC

    I'm doing great, thanks for asking. I can help you find information or get you connected to the right person. Is there something specific you're looking for?

    model 2868 ms · voice 5096 ms · total 7963 ms
  5. Caller23 Sept, 18:48:18 UTCturn detected in 11779 ms

    Jennifer

  6. Caller23 Sept, 18:49:06 UTC

    Who are you?

  7. Caller23 Sept, 18:49:06 UTCturn detected in 2504 ms

    Who are you?

  8. Switchboard23 Sept, 18:49:12 UTC

    I'm Switchboard, your friendly voice assistant. Can I help you find someone or get some information?

    model 1122 ms · voice 434 ms · total 4575 ms
  9. Caller23 Sept, 18:50:00 UTCturn detected in 2501 ms

    I will like to

  10. Switchboard23 Sept, 18:50:04 UTC

    I'm sorry, I think we got cut off. You were saying you'd like to do something?

    model 1159 ms · voice 287 ms · total 2793 ms
  11. Caller23 Sept, 18:50:12 UTCturn detected in 1473 ms

    Sweet.

Events

No tool calls or handoffs in this call.

    26 state changes
    1. 23 Sept, 18:47:59 UTC · initializing → listening
    2. 23 Sept, 18:48:00 UTC · listening → speaking
    3. 23 Sept, 18:48:03 UTC · speaking → listening
    4. 23 Sept, 18:48:12 UTC · listening → thinking
    5. 23 Sept, 18:48:14 UTC · thinking → listening
    6. 23 Sept, 18:48:14 UTC · listening → thinking
    7. 23 Sept, 18:48:18 UTC · thinking → listening
    8. 23 Sept, 18:48:24 UTC · listening → thinking
    9. 23 Sept, 18:48:25 UTC · thinking → speaking
    10. 23 Sept, 18:48:25 UTC · speaking → listening
    11. 23 Sept, 18:48:29 UTC · listening → speaking
    12. 23 Sept, 18:48:39 UTC · speaking → listening
    13. 23 Sept, 18:48:41 UTC · listening → speaking
    14. 23 Sept, 18:48:41 UTC · speaking → listening
    15. 23 Sept, 18:48:45 UTC · listening → speaking
    16. 23 Sept, 18:48:52 UTC · speaking → listening
    17. 23 Sept, 18:49:04 UTC · listening → thinking
    18. 23 Sept, 18:49:06 UTC · thinking → listening
    19. 23 Sept, 18:49:06 UTC · listening → thinking
    20. 23 Sept, 18:49:07 UTC · thinking → listening
    21. 23 Sept, 18:49:10 UTC · listening → thinking
    22. 23 Sept, 18:49:12 UTC · thinking → speaking
    23. 23 Sept, 18:49:18 UTC · speaking → listening
    24. 23 Sept, 18:50:04 UTC · listening → thinking
    25. 23 Sept, 18:50:04 UTC · thinking → speaking
    26. 23 Sept, 18:50:09 UTC · speaking → listening