Switchboard

v1consolecompleted
Started
23 Sept, 09:59:11 UTC
Duration
34s
Ended because
user_initiated
Room
console
From
—
To
—
Outcome
—
Turns
4 caller · 3 agent
Interrupted
1
Latency avg
2381 ms
Latency max
2381 ms
Model usage
google/gemma-4-31b-it: 4177 in / 237 out · cartesia/sonic-3: 19s · deepgram/nova-3: 31s

Transcript

  1. Switchboard23 Sept, 09:59:13 UTC

    Hi, this is the callfloor switchboard. How can I help you today?

    model 0 ms · voice 579 ms · total 579 ms
  2. Caller23 Sept, 09:59:14 UTCturn detected in 640 ms

    Hi.

  3. Caller23 Sept, 09:59:24 UTC

    I would like to learn information about my account.

  4. Switchboard23 Sept, 09:59:26 UTCinterrupted

    I'm sorry, but I don't have access to your personal

    model 1007 ms · voice 683 ms · total 1690 ms
  5. Caller23 Sept, 09:59:27 UTCturn detected in 652 ms

    You are not don't know anything. Right?

  6. Switchboard23 Sept, 09:59:32 UTC

    I'm sorry if I'm not being helpful. I don't have access to your private data. Is there something else I can try to help you with?

    model 1303 ms · voice 282 ms · total 2381 ms
  7. Caller23 Sept, 09:59:38 UTCturn detected in 631 ms

    Okay. No. No. Thank you.

Events

No tool calls or handoffs in this call.

    13 state changes
    1. 23 Sept, 09:59:11 UTC · initializing → listening
    2. 23 Sept, 09:59:13 UTC · listening → speaking
    3. 23 Sept, 09:59:17 UTC · speaking → listening
    4. 23 Sept, 09:59:24 UTC · listening → thinking
    5. 23 Sept, 09:59:24 UTC · thinking → listening
    6. 23 Sept, 09:59:24 UTC · listening → thinking
    7. 23 Sept, 09:59:26 UTC · thinking → speaking
    8. 23 Sept, 09:59:28 UTC · speaking → listening
    9. 23 Sept, 09:59:30 UTC · listening → thinking
    10. 23 Sept, 09:59:32 UTC · thinking → speaking
    11. 23 Sept, 09:59:40 UTC · speaking → listening
    12. 23 Sept, 09:59:42 UTC · listening → thinking
    13. 23 Sept, 09:59:43 UTC · thinking → listening