Switchboard

v1webcompleted
Started
23 Sept, 09:01:52 UTC
Duration
1m 19s
Ended because
user_initiated
Room
console
From
—
To
—
Outcome
—
Turns
6 caller · 6 agent
Interrupted
0
Latency avg
1826 ms
Latency max
2176 ms
Model usage
google/gemma-4-31b-it: 6855 in / 376 out · cartesia/sonic-3: 34s · deepgram/nova-3: 65s

Transcript

  1. Switchboard23 Sept, 09:02:02 UTC

    Hi, this is the callfloor switchboard. How can I help you today?

    model 0 ms · voice 652 ms · total 652 ms
  2. Caller23 Sept, 09:02:09 UTCturn detected in 650 ms

    Hi. I want to learn about my deaf to your

  3. Caller23 Sept, 09:02:15 UTC

    company.

  4. Switchboard23 Sept, 09:02:17 UTC

    I'm sorry, I didn't quite catch that. Could you please repeat what you'd like to know about the company?

    model 670 ms · voice 571 ms · total 1241 ms
  5. Caller23 Sept, 09:02:25 UTCturn detected in 566 ms

    You are a bank. Right?

  6. Switchboard23 Sept, 09:02:28 UTC

    No, I'm not a bank. I'm a voice assistant here to help you. Were you looking for a specific bank?

    model 684 ms · voice 276 ms · total 1477 ms
  7. Caller23 Sept, 09:02:33 UTCturn detected in 644 ms

    Who are you working for?

  8. Switchboard23 Sept, 09:02:40 UTC

    I am a virtual assistant. I'm here to help you get where you need to go. Is there someone or a department I can connect you with?

    model 1032 ms · voice 253 ms · total 2176 ms
  9. Caller23 Sept, 09:02:45 UTCturn detected in 661 ms

    I I want to close you. How can I do that?

  10. Switchboard23 Sept, 09:02:53 UTC

    Oh, I'm not sure I understand. Do you mean you'd like to end this call?

    model 1122 ms · voice 264 ms · total 2080 ms
  11. Caller23 Sept, 09:03:01 UTCturn detected in 556 ms

    Yes, please.

  12. Switchboard23 Sept, 09:03:04 UTC

    Of course. Have a great day!

    model 664 ms · voice 251 ms · total 1569 ms

Events

No tool calls or handoffs in this call.