test agent

v1webcompleted
Started
23 Sept, 14:35:04 UTC
Duration
8m 51s
Ended because
participant_disconnected
Room
test-768ecb75-mue7dabx
From
—
To
—
Outcome
—
Turns
5 caller · 6 agent
Interrupted
2
Latency avg
2196 ms
Latency max
2827 ms
Model usage
google/gemma-4-31b-it: 8873 in / 395 out · cartesia/sonic-3: 34s · deepgram/nova-3: 64s

Transcript

  1. test agent23 Sept, 14:35:06 UTC

    Thank you for calling the Harbor Hotel, this is Mia. How can I help you today?

    model 1950 ms · voice 533 ms · total 2483 ms
  2. Caller23 Sept, 14:35:13 UTCturn detected in 590 ms

    Hello. I wanna learn how to book a room. In your hotel.

  3. test agent23 Sept, 14:35:20 UTC

    I can certainly help you with that. What date are you looking to stay with us?

    model 741 ms · voice 293 ms · total 1646 ms
  4. Caller23 Sept, 14:35:27 UTCturn detected in 2504 ms

    Sorry?

  5. test agent23 Sept, 14:35:30 UTC

    Oh, sorry about that. I was just asking what date you'd like to stay with us?

    model 1419 ms · voice 311 ms · total 2827 ms
  6. Caller23 Sept, 14:35:37 UTCturn detected in 615 ms

    I would like to stay at twenty third of September.

  7. test agent23 Sept, 14:35:43 UTC

    September twenty third sounds great. How many nights will you be staying?

    model 1088 ms · voice 290 ms · total 1978 ms
  8. Caller23 Sept, 14:35:49 UTCturn detected in 629 ms

    Are you sure you are available? Did you check?

  9. test agent23 Sept, 14:35:53 UTCinterrupted

    Uh, I don't have the live availability screen open right now. I can have a colleague call you back to confirm that date. Would that work for you?

    model 852 ms · voice 303 ms · total 1732 ms
  10. Caller23 Sept, 14:36:00 UTCturn detected in 2501 ms

    But you didn't told me so. Before.

  11. test agent23 Sept, 14:36:07 UTCinterrupted

    I'm sorry, I should've mentioned that I needed to double check the calendar. May I have your phone number so my colleague can get back

    model 810 ms · voice 286 ms · total 2799 ms

Events

No tool calls or handoffs in this call.

    19 state changes
    1. 23 Sept, 14:35:04 UTC · initializing → thinking
    2. 23 Sept, 14:35:06 UTC · thinking → listening
    3. 23 Sept, 14:35:06 UTC · listening → speaking
    4. 23 Sept, 14:35:12 UTC · speaking → listening
    5. 23 Sept, 14:35:19 UTC · listening → thinking
    6. 23 Sept, 14:35:20 UTC · thinking → speaking
    7. 23 Sept, 14:35:24 UTC · speaking → listening
    8. 23 Sept, 14:35:30 UTC · listening → thinking
    9. 23 Sept, 14:35:30 UTC · thinking → speaking
    10. 23 Sept, 14:35:36 UTC · speaking → listening
    11. 23 Sept, 14:35:42 UTC · listening → thinking
    12. 23 Sept, 14:35:43 UTC · thinking → speaking
    13. 23 Sept, 14:35:47 UTC · speaking → listening
    14. 23 Sept, 14:35:52 UTC · listening → thinking
    15. 23 Sept, 14:35:53 UTC · thinking → speaking
    16. 23 Sept, 14:36:01 UTC · speaking → listening
    17. 23 Sept, 14:36:06 UTC · listening → thinking
    18. 23 Sept, 14:36:07 UTC · thinking → speaking
    19. 23 Sept, 14:36:13 UTC · speaking → listening