test agent

v1webcompleted
Started
23 Sept, 14:56:12 UTC
Duration
7m 06s
Ended because
participant_disconnected
Room
test-768ecb75-mue86yph
From
—
To
—
Outcome
—
Turns
7 caller · 7 agent
Interrupted
1
Latency avg
1846 ms
Latency max
2218 ms
Model usage
google/gemma-4-31b-it: 16005 in / 579 out · cartesia/sonic-3: 32s · deepgram/nova-3: 91s

Transcript

  1. test agent23 Sept, 14:56:15 UTC

    Hello, thank you for calling the Harbor Hotel. How can I help you?

    model 1213 ms · voice 257 ms · total 1469 ms
  2. Caller23 Sept, 14:56:21 UTCturn detected in 595 ms

    I would like to learn the prices for your rooms. Are they all the same or the the

  3. test agent23 Sept, 14:56:32 UTC

    Our rooms are ninety dollars a night. Would you like to make a reservation?

    model 1169 ms · voice 297 ms · total 2218 ms
  4. Caller23 Sept, 14:56:37 UTCturn detected in 596 ms

    I would like to, but I want a room that has a very large balcony.

  5. test agent23 Sept, 14:56:45 UTC

    I'm not sure if we have any rooms with large balconies. Would you like me to have a colleague call you back with that information?

    model 681 ms · voice 285 ms · total 1519 ms
  6. Caller23 Sept, 14:56:52 UTCturn detected in 764 ms

    Yes, please.

  7. test agent23 Sept, 14:56:55 UTCinterrupted

    Of course. May I have

    model 781 ms · voice 278 ms · total 1936 ms
  8. Caller23 Sept, 14:56:58 UTCturn detected in 593 ms

    I want your re I want your I want the room to be the the highest floor of your hotel.

  9. Caller23 Sept, 14:57:08 UTC

    Is it possible?

  10. test agent23 Sept, 14:57:11 UTC

    I can certainly check on that for you. What is your phone number so my colleague can call you back?

    model 1101 ms · voice 710 ms · total 1811 ms
  11. Caller23 Sept, 14:57:20 UTCturn detected in 578 ms

    I will give you at the end of the conversation. Back to the highest floor.

  12. test agent23 Sept, 14:57:27 UTC

    I'll make a note that you'd like a room on the highest floor. Do you have any other requests for your stay?

    model 1034 ms · voice 270 ms · total 1989 ms
  13. Caller23 Sept, 14:57:35 UTCturn detected in 591 ms

    Yes. I wanna stay for five days.

  14. test agent23 Sept, 14:57:42 UTC

    I've noted that you'll be staying for five days. What date would you like to arrive?

    model 698 ms · voice 284 ms · total 1568 ms

Events

No tool calls or handoffs in this call.

    24 state changes
    1. 23 Sept, 14:56:12 UTC · initializing → thinking
    2. 23 Sept, 14:56:14 UTC · thinking → listening
    3. 23 Sept, 14:56:15 UTC · listening → speaking
    4. 23 Sept, 14:56:19 UTC · speaking → listening
    5. 23 Sept, 14:56:31 UTC · listening → thinking
    6. 23 Sept, 14:56:32 UTC · thinking → speaking
    7. 23 Sept, 14:56:36 UTC · speaking → listening
    8. 23 Sept, 14:56:44 UTC · listening → thinking
    9. 23 Sept, 14:56:45 UTC · thinking → speaking
    10. 23 Sept, 14:56:51 UTC · speaking → listening
    11. 23 Sept, 14:56:54 UTC · listening → thinking
    12. 23 Sept, 14:56:55 UTC · thinking → speaking
    13. 23 Sept, 14:56:58 UTC · speaking → listening
    14. 23 Sept, 14:57:08 UTC · listening → thinking
    15. 23 Sept, 14:57:08 UTC · thinking → listening
    16. 23 Sept, 14:57:08 UTC · listening → thinking
    17. 23 Sept, 14:57:11 UTC · thinking → speaking
    18. 23 Sept, 14:57:16 UTC · speaking → listening
    19. 23 Sept, 14:57:26 UTC · listening → thinking
    20. 23 Sept, 14:57:27 UTC · thinking → speaking
    21. 23 Sept, 14:57:32 UTC · speaking → listening
    22. 23 Sept, 14:57:41 UTC · listening → thinking
    23. 23 Sept, 14:57:42 UTC · thinking → speaking
    24. 23 Sept, 14:57:46 UTC · speaking → listening