Lupe

v2webcompleted
Started
23 Sept, 23:23:08 UTC
Duration
28s
Ended because
participant_disconnected
Room
test-060829c8-mueqauuv
From
—
To
—
Outcome
—
Turns
2 caller · 3 agent
Interrupted
0
Latency avg
—
Latency max
—
Model usage
google/gemini-3.5-flash: 4156 in / 51 out · cartesia/sonic-3: 13s · deepgram/nova-3: 23s

Transcript

  1. Lupe23 Sept, 23:23:10 UTC

    Thanks for calling Goldman Stanley, this is Lupe from the account resolution team. Who am I speaking with?

    model 0 ms · voice 661 ms · total 661 ms
  2. Caller23 Sept, 23:23:16 UTCturn detected in 2504 ms

    Hi. This is Marcus Bell.

  3. Lupe23 Sept, 23:23:21 UTC

    Thank you. How would you like me to address you?

    model 0 ms · voice 272 ms · total 272 ms
  4. Caller23 Sept, 23:23:25 UTCturn detected in 602 ms

    You can call me Marcus.

  5. Lupe23 Sept, 23:23:28 UTC

    Thank you, Marcus. Before I can look at anything, I need to make sure it's really you. Two quick checks. What's your date of birth?

    model 0 ms · voice 290 ms · total 290 ms

Events

  1. tool_call23 Sept, 23:23:21 UTC
    {
  "name": "find_account_holder",
  "output": "",
  "handoff": false,
  "is_error": false,
  "arguments": {
    "full_name": "Marcus Bell",
    "account_reference": null
  }
}
  2. tool_call23 Sept, 23:23:28 UTC
    {
  "name": "remember_how_to_address",
  "output": "",
  "handoff": false,
  "is_error": false,
  "arguments": {
    "form_of_address": "Marcus"
  }
}
9 state changes
  1. 23 Sept, 23:23:08 UTC · initializing → listening
  2. 23 Sept, 23:23:10 UTC · listening → speaking
  3. 23 Sept, 23:23:15 UTC · speaking → listening
  4. 23 Sept, 23:23:21 UTC · listening → thinking
  5. 23 Sept, 23:23:21 UTC · thinking → speaking
  6. 23 Sept, 23:23:23 UTC · speaking → listening
  7. 23 Sept, 23:23:27 UTC · listening → thinking
  8. 23 Sept, 23:23:28 UTC · thinking → speaking
  9. 23 Sept, 23:23:35 UTC · speaking → listening