Lupe

v2webcompleted
Started
24 Sept, 01:01:29 UTC
Duration
1m 00s
Ended because
user_initiated
Room
test-060829c8-muettde7
From
—
To
—
Outcome
wrong_party
Turns
5 caller · 6 agent
Interrupted
0
Latency avg
1746 ms
Latency max
2046 ms
Model usage
google/gemini-3.5-flash: 16009 in / 236 out · cartesia/sonic-3: 36s · deepgram/nova-3: 57s

Transcript

  1. Lupe24 Sept, 01:01:29 UTC

    Thanks for calling Goldman Stanley, this is Lupe from the account resolution team. Who am I speaking with?

    model 0 ms · voice 181 ms · total 181 ms
  2. Caller24 Sept, 01:01:37 UTCturn detected in 359 ms

    Who did you call?

  3. Lupe24 Sept, 01:01:40 UTC

    Oh, I didn't place an outbound call, you've actually reached us. I can help you if you let me know your name.

    model 758 ms · voice 112 ms · total 1446 ms
  4. Caller24 Sept, 01:01:49 UTCturn detected in 370 ms

    I'm Mark Rosebel.

  5. Lupe24 Sept, 01:01:52 UTC

    I didn't find that name in my system. Could you spell your full name for me, please?

    model 699 ms · voice 105 ms · total 2046 ms
  6. Caller24 Sept, 01:01:57 UTCturn detected in 391 ms

    It it's Marcus Bell.

  7. Lupe24 Sept, 01:02:03 UTC

    Thank you. How would you like me to address you?

    model 0 ms · voice 103 ms · total 103 ms
  8. Caller24 Sept, 01:02:08 UTCturn detected in 540 ms

    Marcus is fine.

  9. Lupe24 Sept, 01:02:11 UTC

    Thank you, Marcus. Before I can look at anything, I need to make sure it's really you. Two quick checks. What's your date of birth?

    model 0 ms · voice 112 ms · total 112 ms
  10. Caller24 Sept, 01:02:19 UTCturn detected in 2502 ms

    I'm actually his daughter.

  11. Lupe24 Sept, 01:02:24 UTC

    If they want to call us back, this number works any time. Thanks for letting me know.

    model 0 ms · voice 112 ms · total 112 ms

Events

  1. tool_call24 Sept, 01:01:51 UTC
    {
  "name": "find_account_holder",
  "output": "not found",
  "handoff": false,
  "is_error": false,
  "arguments": {
    "full_name": "Mark Rosebel",
    "account_reference": null
  }
}
  2. tool_call24 Sept, 01:02:02 UTC
    {
  "name": "find_account_holder",
  "output": "",
  "handoff": false,
  "is_error": false,
  "arguments": {
    "full_name": "Marcus Bell",
    "account_reference": null
  }
}
  3. tool_call24 Sept, 01:02:11 UTC
    {
  "name": "remember_how_to_address",
  "output": "",
  "handoff": false,
  "is_error": false,
  "arguments": {
    "form_of_address": "Marcus"
  }
}
  4. tool_call24 Sept, 01:02:24 UTC
    {
  "name": "caller_is_not_account_holder",
  "output": "",
  "handoff": false,
  "is_error": false,
  "arguments": {}
}
18 state changes
  1. 24 Sept, 01:01:29 UTC · initializing → listening
  2. 24 Sept, 01:01:29 UTC · listening → speaking
  3. 24 Sept, 01:01:35 UTC · speaking → listening
  4. 24 Sept, 01:01:38 UTC · listening → thinking
  5. 24 Sept, 01:01:40 UTC · thinking → speaking
  6. 24 Sept, 01:01:48 UTC · speaking → listening
  7. 24 Sept, 01:01:51 UTC · listening → thinking
  8. 24 Sept, 01:01:52 UTC · thinking → speaking
  9. 24 Sept, 01:01:58 UTC · speaking → listening
  10. 24 Sept, 01:02:02 UTC · listening → thinking
  11. 24 Sept, 01:02:03 UTC · thinking → speaking
  12. 24 Sept, 01:02:07 UTC · speaking → listening
  13. 24 Sept, 01:02:10 UTC · listening → thinking
  14. 24 Sept, 01:02:11 UTC · thinking → speaking
  15. 24 Sept, 01:02:18 UTC · speaking → listening
  16. 24 Sept, 01:02:24 UTC · listening → thinking
  17. 24 Sept, 01:02:24 UTC · thinking → speaking
  18. 24 Sept, 01:02:29 UTC · speaking → listening